SkolaKonnect Refund Policy
Last Updated: 1st September 2025
This Refund Policy ("Policy") outlines the terms and conditions under which SkolaKonnect Ltd ("SkolaGigs," "we," "us," or "our") may issue refunds for payments made through our Platform. This Policy is an integral part of our Terms and Conditions. By using the SkolaGigs platform, you ("User," "you," or "your") unconditionally agree to this Policy.
GENERAL PRINCIPLE
Our primary function is to provide a secure payment gateway and a marketplace to facilitate transactions between Clients and Freelancers. All sales are considered final upon payment. The agreement for the delivery of services is strictly between the Client and the Freelancer. SkolaGigs is not a party to that contract and assumes no liability for the quality, delivery, or outcome of the work.
Refunds are exceptional and will only be considered under the specific, limited circumstances detailed below.
1. REFUND SCENARIOS (VERY LIMITED)
Refund requests must be submitted in writing to [support email] and will be reviewed on a strict, case-by-case basis.
1.1. Non-Delivery of Service.
A refund may be considered only if the Freelancer has failed to deliver any work product whatsoever by the agreed-upon delivery deadline, and only after the following conditions are met:
- The Client must have funded the project milestone or payment fully into the SkolaGigs escrow system.
- The Client must have attempted to contact the Freelancer through the Platform's messaging system to request an update.
- A period of 48 hours has passed since the missed deadline without a response or delivery from the Freelancer.
- The Client must formally notify SkolaGigs support within 7 calendar days of the missed deadline.
1.2. Clear Violation of Terms of Service.
A refund may be considered if a User (Client or Freelancer) is found to be in clear and verifiable violation of our Terms of Service (e.g., fraudulent activity, impersonation, payment fraud). The decision to grant a refund under this clause is solely at the discretion of SkolaGigs.
2. NON-REFUNDABLE SCENARIOS
Under no circumstances will a refund be issued for the following reasons, which are considered inherent risks of freelance work:
- Dissatisfaction with Quality: Disagreements or dissatisfaction with the quality, aesthetics, or subjective nature of the delivered work are not grounds for a refund. It is the Client's sole responsibility to vet the Freelancer's skills and portfolio before hiring.
- Feature or Functionality Disputes: Disagreements about whether the work "meets requirements" that were not explicitly and unambiguously detailed in the project description or agreed upon via the Platform's messaging system.
- Freelancer Unavailability: If a Freelancer becomes unavailable or unresponsive after partial delivery or after payment has been released.
- Client's Change of Mind: The Client simply changing their mind, no longer needing the project, or experiencing buyer's remorse.
- Failure to Read Project Details: The Client's failure to thoroughly read the project description, Freelancer's profile, or terms before making a payment.
- Third-Party Issues: Any issues related to third-party services, including but not limited to, internet service providers, software/hardware incompatibilities, or acts of God.
3. DISPUTE RESOLUTION PROCESS (INSTEAD OF REFUNDS)
For all disputes other than non-delivery, Users are strongly encouraged to resolve issues amicably between themselves using the Platform's communication tools.
If a mutual agreement cannot be reached, either party can request that SkolaGigs support mediate. Our role in mediation is limited to facilitating communication based on the evidence (messages, project brief) available on the Platform. SkolaGigs is not obligated to issue a refund as a result of mediation. Our decision following mediation is final.
4. PAYMENT PROCESSING FEES
All refunds, if approved, will be issued minus the SkolaGigs service fee and any third-party payment processing fees (e.g., Flutterwave fees). These fees are non-refundable as they cover the cost of transaction processing and platform services rendered.
5. ACCOUNT SUSPENSION
Filing fraudulent or frivolous refund requests may result in the immediate and permanent suspension of your account and any funds within it.
6. POLICY UPDATES
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Platform. Your continued use of the Platform after any changes constitutes your acceptance of the new Policy.
Contact Us:
For questions or to submit a refund request (strictly under clause 1.1 or 1.2), contact us at: hello@skolakonnect.com.